Technical Help Request - step 2 of 2

To request technical help with eDAQ Hardware or Software, please fill in the following form. Fields marked with a red star (*) are required. Where possible, a sample data file showing the problem should be prepared, as it may be requested.

 My contact details:
spacer *Name:
  *Email address:
  *Contact phone:
  *University/Company:
  *Department/Faculty:
  *Address:
   Address continued:
  *Country:
 
 My configuration:
 

Open the software in which you are experiencing difficulty. If possible have the eDAQ equipment connected to the computer and switched on.

Go to the Help menu and select:

  • Configuration Information. Then use the Copy to Clipboard button to
    collect the information and paste into the box, below.
  • About EChem (EChem Windows software only). Use the query icon (?) to
    get information about your hardware and software, then use the Copy All
    button to collect it and paste into the box, below.
  • About Scope (Scope for Windows software only). Use the query icon (?) to
    get information about your hardware and software, then use the Copy All
    button to collect it and paste into the box, below.

If you cannot open the software please enter, if possible:

  • the serial number of your e-corder or PowerChrom unit and other eDAQ
    equipment if applicable.
  • computer operating system (eg Windows Vista, MacOSX 10.4.9)
   
 

*Configuration   Information:
(please paste your configuration information into this box - see the instructions above)

 
 Description of the problem:
  *Problem Type:
  *Description:

(please try and include the steps taken – for us to try and reproduce the problem):
 

 
Please check that your email address is correct before submitting.