Version 1.0 23/05/2018
We take your security and privacy very seriously and we aim to make your experience with us entirely safe and problem free.
This site is owned by eDAQ PTY Ltd (“eDAQ”, “we” or “us”) whose registered office is at: 6 Doig Ave, Denistone East,
NSW 2112, AUSTRALIA. We are the ‘data controller’ of the personal information you provide to us.
We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we uphold strict security procedures for the collection, storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.
What information do we collect and how may we use it?
During your visit to our site, we will only collect personal information that you choose to provide, if for example you:
- contact us with an enquiry directly via email
- register on the site for access to download software or manuals
- request pricing information
- request technical help; or
- purchase a product from the site.
If you share other people’s data with us, for example if you buy one of our products for another staff member, you will need to check that person consents to you providing that information to us.
We may use the information held about you in the following ways:
- To administer any account you have with us
- To perform our contractual obligations to you
- To respond to your queries and requests
- To communicate with you
- To notify you of any changes to our services
- To ensure that the content of our site is presented in the most effective manner
- To provide you with the information, products and services requested from us
- To provide you with helpful information about our products or services
- eDAQ market research
- To make improvements to the service we provide you
We reserve the right to disclose your personal information where we are required to do so by law, and to assist in any disputes, claims or investigations relating to your account or contract with us, and to detect and prevent fraudulent transactions.
We may also use information about your visits to our site to enhance your visit and to create a general demographic profile of visitors.
We also monitor the usage of our site and customer traffic patterns to help us improve the layout and functionality of the site.
Email with eDAQ via our website and email addresses accessible through, or obtained from, this Site may be recorded and/or monitored. By using this communication method, you are consenting to the recording and/or monitoring of emails you send to us.
When you register on the Site for access to download software or manuals, we will require you to provide your name, your university/company name and address, and your email address. This enables us to send you information which you have indicated you wish to receive from us, as well as related communications which we think you will find of interest, including our email newsletters (if you choose to opt-in) and updates on any special offers or events coming up.
When you request a price via the Site we will require you to provide your name, your university/company name, department/faculty, country, phone and your email address. This enables us to send you information which you have indicated you wish to receive from us.
Technical Help Requests
When you request technical help via the Site we will require you to provide your name, your university/company name, department/faculty, address, country, phone and your email address and details about the configuration of your setup. This enables us to support you to resolve any technical issues with your setup.
When you place orders with us we require you to provide your billing and shipping details: name, address, phone number and email for each. This allows us to process and fulfil your orders and to notify you of your order status. We may provide some or all of this information to our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us.
We do not collect or retain your credit or debit card information when a purchase is made online via the Site. This data is collected and processed by USA ePay.
Where we process credit card sales directly i.e. not online via the Site, we will not store the credit card data in any computer compatible form and delete it irrevocably once the transaction is completed.
In all cases cited above if you do not provide the data required we will not be able to provide you with our services, or the administration of those services may be hampered.
What if I don't want to receive any correspondence from you?
Where you have given your permission for us to use your data for particular purposes, or where we send you communications relating to eDAQ products and services, you can at any time have us change your preferences as to how your data is used by us. Simply contact us at email@example.com.
How do we store and protect your data?
We take the security of your information seriously and we will endeavour to ensure that the personal information you submit to us is kept private and secure, and held in accordance with relevant laws. We use appropriate technical and organisational measures to protect your personal information. We protect your personal information using security measures such as encryption, access controls and physical security measures.
We will not sell, rent or otherwise disclose the personal information you provide to us through the site to third parties (other than as listed below) unless we are required to do so by law.
Third parties who provide services on our behalf
The third parties who provide services on our behalf fall into the following categories:
- Other eDAQ offices
- Our eDAQ distributors and resellers for the purposes of completing or investigating a transaction with you or answering a question you raise with us
- The service providers operating this site on our behalf
- Accountants, auditors, law firms, payment processors, information technology support providers
The information we collect about you, is hosted and stored in the USA and other countries outside of the EEA. We ensure our staff based outside the EEA are bound by the same conditions and standards and operate within the same levels of security as our staff in the EEA when processing, hosting and storing your personal data. Those third parties with which we share your personal information may handle or transfer your personal information outside of the EEA. We make sure that any transfer of your personal information by us to any third party complies with all applicable data protection laws.
By submitting your personal information to us, and by using our site, you agree to us transferring, storing and handling your personal information in this way. If you have an objection to this please contact us at firstname.lastname@example.org.
How long do we store your data?
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. Please note we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
No data collected from children
Our site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent's or guardian's consent.
Third Party Websites
From time to time our site may contain links to and from the websites of our affiliates and other third party sites. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.